Agent Booking Trust Charter

These are the rules every AI assistant has to follow to book a business through The Cloud Caller. Each one is checked by the booking system itself on every request, so none of them relies on an agent behaving well.

1. Real person, real booking.An assistant may only book for a named person who asked it to. Placeholder names are refused, and a contact number is required.
2. Hold, check, then confirm.The assistant holds a time for ten minutes, checks the time and price with its person, and only then confirms. Nothing books in a single blind step.
3. The business sets the rules.Opening hours, notice, group sizes, prices and any details the business needs (a car's rego, for example) come from the business. Assistants can't override them.
4. Every booking says who made it.The business sees which assistant made each booking and who it was acting for.
5. The owner can switch it off.A business can pause assistant bookings at any time. Assistants are then told to ask their person to phone instead.
6. No double-booking.Phone callers and assistants book into the same diary, so a time taken by one is gone for the other.
7. Retries are safe.If an assistant repeats a request, the booking is not made twice.
8. Cancelling needs proof.Only the assistant holding the private code issued at booking can cancel.
9. No abuse.Each caller is rate-limited, and every request is logged.
10. Privacy.We collect only what the booking needs, hold it on the business's behalf, and handle it under the Australian Privacy Principles. We never sell it or use it to train AI models.
11. We behave the way we ask agents to.We don't scrape websites or get around anyone's bot protection, and we never list a business without its written agreement.
12. The customer is told.The person booked receives a confirmation from the business. (Being built.)

Operated by Ammacatize Pty Ltd ATF A P E Z Family Trust (ABN 45 142 725 170), Sunshine Coast QLD. Agents start at /llms.txt.